What is NCR Silver?
NCR Silver is a complete payment, marketing and management solution for entrepreneurs. Unlike other tablet point-of-sale systems, NCR Silver offers unmatched support, simplified technology and a no-compromise commitment to helping merchants succeed.
How much does an NCR Silver subscription cost?
It starts at £59 per month. NCR Silver Pro Restaurant Edition starts as low as £109 per month. Additional sites, devices and month-to-month subscriptions may cost more.
What devices does NCR Silver work on?
NCR Silver software works on Apple® iOS 8.0 & 9.0 devices and the plug-and-play Android-based NCR Silver Register.
What apps are available?
NCR Silver works for a wide variety of merchants, while NCR Silver Pro Restaurant Edition offers advanced functionality for restaurateurs.
Where do I download an NCR Silver app?
NCR Silver apps are available for download from the Apple App Store®, and activated following registration with NCR Silver. If you opt for Silver Register, your Android-based app will be pre-loaded.
How do I sign up for NCR Silver?
Contact a Silver Advocate at 0808 1785520 to schedule your free demo today!
Can I use more than one device?
Yes. Register as many devices as you would like, and use any combination simultaneously. Additional devices may cost more per month.
What’s included in my NCR Silver subscription?
NCR Silver includes but isn't limited to:
- 24/7 LIVE customer support
- Software updates
- Integrated loyalty program
- Email marketing
- Inventory management
- Silver Concierge service
Does NCR Silver take a percentage of my transactions?
No! Unlike some other point-of-sale companies, NCR Silver only charges a subscription. While it may seem cheaper up front, transaction-based fees can cost far more than a subscription and offer far less value over time.
What other hardware is available?
Wireless printers, card swipers, cash drawers, scanners and more. You can buy them separately, or in a bundle.
Is there a warranty for hardware?
All hardware provided by NCR is covered under a 90-day warranty. Select hardware is supported for longer for Silver Concierge customers.
What is Silver Concierge?
Silver Concierge is an included service launched in 2015 that offers back office set up, monthly menu maintenance, hardware support and more.
What can I do if I have an issue with my NCR Silver app, back office or hardware?
You can chat, email, text or talk with our customer care agents 24 hours a day at (080) 8178 5520. Keep in mind, your hardware has a 90-day warranty.
Can I send customer emails through NCR Silver?
Yes! You can easily send bulk emails, receipts, welcome promotions and more, thanks to customer list integration.
Does NCR Silver integrate with my business' social media accounts?
NCR Silver offers instant social sharing on Facebook and Twitter to save you time.
Does NCR Silver tell me if my marketing campaigns are working?
Yes! After your campaigns, you can view automated reports that include the performance of your emails.
Does NCR Silver offer loyalty features?
Yes! NCR Silver loyalty is fully integrated. It auto-applies rewards at the point of sale for no extra charge.
What is NCR Console?
NCR Console, formerly known as CimpleBox, is an NCR-owned add-on service that offers advanced reporting and management features in one time-saving dashboard. It is fully integrated with NCR Silver and is optional.
How difficult is the setup?
Easy peasy — and easier than other POS systems, too. We can even set it up for you through our Silver Concierge Service.
Can I really call on a holiday if I have questions?
You'll enjoy tech support that literally never sleeps -- on Thanksgiving, Christmas, St. Patrick's Day, even Talk Like a Pirate Day. Ahoy!
Is the customer support team based in the UK?
Support agents are based in the United States and are available 24/7. The Silver Concierge team is based in the UK.
What will the Silver Concierge team set up for my business?
A Silver Concierge agent will set up inventory, most employee information, pricing and menu items.
Why do I want my data in the cloud?
You can access vital data from anywhere and you don't have to keep servers in your store.
How does the cloud work with my POS system?
Your store or restaurant interacts with the cloud for credit processing, POS synching and back office functionality.